About Rooster Teeth

About us? What about us? What about you, mister (or miss) nosy pants? We aren't on the stand here, you can't bully us around like this. We will totally tell our parents, and then we'll see who's a big shot. Anyway, in the meantime you can contact us through the web form since you're so brave.


Frequently Asked Questions...Duh

  • Yes. We do ship to most international locations. 
  • RT Store Sizing Chart - Our sizing chart can be found here.
  • Our store will calculate your shipping cost for you during the checkout process. 
  • If you want to check the status of your order, contact our customer service department here.
  • Sorry, Standard International shipping is not trackable. 
  • If you have any other questions/comments, let us know. Thanks!


Contacting the Customer Service Department

You can reach our customer service department through the web form or by telephone. Our representatives are available to answer your phone calls during normal business hours (8am-6pm CST). Please have your order confirmation number ready to assist us in serving you. 

Mailing Address:

Rooster Teeth Productions
800 Interchange Blvd.
Ste. 102
Austin TX 78721


Store Policies

Welcome. Thank you for visiting our store. We really appreciate it. As a matter of fact, if you were here right now we'd totally give you a backrub. For real.

Paying with Credit Card

We accept major credit card and PayPal payments for online orders.

Please provide the "bill to" address exactly as it appears on your credit card billing statement. (Zip code is important here.) During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file.

Your credit card will be charged at the moment of purchase.

We accept the following payment types:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

The merchant name that will appear on your credit card statement is:
Rooster Teeth Productions

Sales Tax

Orders shipped to Texas, California, New York and Illinois will have appropriate sales tax automatically added to the order total.

Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

All orders are shipped from:

Rooster Teeth Productions
800 Interchange Blvd.
Ste. 102
Austin TX 78721

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Returns and Exchange Policy

If you have received damaged, defective or incorrectly shipped merchandise please contact our customer service department, via web form or phone, to request an exchange or return. Items may be returned within 30 days of receipt of shipment. You may exchange your item for any item of equal or lesser value within 60 days of receipt of shipment. Items must be returned in the same condition as shipped.

All returns should be shipped to the return center address below:

Rooster Teeth Productions
800 Interchange Blvd.
Ste. 102
Austin TX 78721


Customs, Duties and Taxes

International orders may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.

Privacy Statement

Rooster Teeth is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you can unsubscribe through the web form. Rooster Teeth does not sell, trade or rent your personal information to others.

Thank you for visiting our store. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.

The Information We Collect

You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.We may also collect certain non-personal information including the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.


How We Use the Information

We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order.From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings please make sure to check the box that says "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing addresses. If you wish to be removed from our mailing at any time please contact our Customer Service Department.The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage.We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency's requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services.We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.

Collection of Information by Third Party Sites

Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.


To enhance your experience with our site, many of our web pages use "cookies" and shopper ID's. Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.

Special Note For Parents

While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission.

Special Note For Kids

Be sure to ask your mom or dad for permission before sending any information about yourself to us (or anyone else) over the Internet.

How to Contact Us

If you have any questions or concerns about our privacy policy for this site please contact us directly, through the web form.


Mailing Address:

Rooster Teeth Productions
800 Interchange Blvd.
Ste. 102
Austin TX 78721