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FAQ

**Please note that it may take longer to fulfil and ship your order as our distribution center puts the health and safety of their employees first. You will receive an email once your order ships out. We thank you for your patience during this time.**

 

What’s your shipping policy?

We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can track your shipments in here.

Our standard shipping method is DHL Smart Mail Ground (3-9 transit days). You may upgrade to expedited shipping at an additional cost.

Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Do international orders have to pay customs, duties, and taxes?

International orders may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.

 

When will my order be processed?

In-stock merchandise will be shipped within 2 business days. If your order cannot be shipped within 30 days of the date of purchase, you will be given the option to cancel your order.

During peak Holiday Season (Nov. 9th - Dec. 19th) orders may take 3 business days to ship.

All orders are shipped from:

Rooster Teeth Productions
1001 W Howard Ln.
Austin, TX 78753

 

Can I change my order after it’s been placed?

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order has not yet been processed, we may be able to correct it. However, if your order is processing or has shipped, we will be unable to modify it.

 

What’s your return and exchange policy?

Return Policy

All sales are final.

Exchange Policy

All sales are final. 

 

International Return + Exchange Policy

 

All sales are final. 

 

How should I care for my shirt?

For a long lifespan, we recommend machine washing shirts in cold water, inside-out, and line drying. If you’re feeling rebellious you can dry them, but we must warn you, they may shrink a wee bit (even the preshrunk shirts).

 

How can I pay for my order?

We accept the following forms of payment at checkout*:

  • RT Store Gift Card
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Amazon Payments

On your bank or card statement, the transaction will appear as “Rooster Teeth Productions.”

We verify credit card billing and account information at the time of checkout. The processing of your order may be delayed if we cannot verify the "bill to” information, or if the information does not match the address information on file. You will be charged at the moment of purchase.

 

Do I have to pay sales tax?

Orders shipped to Texas, California, New York, and Illinois will have the appropriate sales tax automatically added to the order total.

 

Do FIRST and FIRST Plus members get discounts?

If you’re a FIRST patron, we thank you. Seriously, you rock so hard. If you’re not, you’re missing out big time. As a FIRST member, you're not only supporting the shows you love, you also get 10% off all store orders by using the discount code FIRST10 at checkout. FIRST Plus members get the same amazing perks, Plus awesome shipping deals and more.Not a member? Learn more and sign up here.

     

    How to Contact Us

    If the FAQs above don’t answer your question, give us a shout. You can contact our Customer Care team by  web form.