What’s your shipping policy?
We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can track your shipments in My Account.
Our standard shipping method is DHL Smart Mail Ground (3-9 transit days). You may upgrade to expedited shipping at an additional cost.
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Do international orders have to pay customs, duties, and taxes?
International orders may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.
When will my order be processed?
In-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of checkout. Orders received on weekends and holidays will be processed the next business day. If your order cannot be shipped within 30 days of the date of purchase, you will be given the option to cancel your order.
All orders are shipped from:
Rooster Teeth Productions
800 Interchange Blvd.
Austin, TX 78721
Can I change my order after it’s been placed?
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify your order.
What’s your return and exchange policy?
If you're not happy with your order, you may return any unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 45 days of the order purchase date will be refunded to the original form of payment. Return shipping will not be provided by Rooster Teeth Productions, LLC.
**Clearance (final sale items), retired items, and gift cards are not eligible for return.
You may exchange your item within 45 days of the order purchase date by contacting our Customer Care team. Items must be unused, unworn, and unwashed to qualify for an exchange. For expedited service and selection, exchanges will be processed as a return/full refund. A prepaid return shipping label will be provided by our Customer Care team. Please place your replacement order online.
**Clearance items are final sale and are not eligible for an exchange.
International Return + Exchange Policy
If you're not happy with your order, you may return or exchange any unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 60 days of the order purchase date will be refunded to the original form of payment. For expedited service and selection, exchanges will be processed as a return/full refund. Please place your replacement order online. International return/exchange shipping will not be provided by Rooster Teeth Productions, LLC. Rooster Teeth, LLC is not responsible for customs fees associated with returns or exchanges.
Return + Exchange FAQ
Q: What items do not qualify for a return?
A: Items that are not in the original condition (used, worn, washed), gift cards, clearance and retired items.
Q: My item is defective. Can I return it?
A: Contact our Customer Care team and we will take care of you.
Q: Will I be charged for a return?
A: Your original item and shipping cost will be fully refunded. You will be responsible for the return shipping.
Q: I want to exchange my item but the item I want is no longer available. Can you help?
A: Typically exchanges will be processed as a return and repurchase. However, if you don't see the item you want online, contact our Customer Care team for assistance and we'll take care of you.
Q: What information do you need to process a return/exchange?
A: Please provide your email address and order number.
To initiate a return or exchange, contact our Customer Care team using the web form.
How should I care for my shirt?
For a long lifespan, we recommend machine washing shirts in cold water, inside-out, and line drying. If you’re feeling rebellious you can dry them, but we must warn you, they may shrink a wee bit (even the preshrunk shirts).
How can I pay for my order?
We accept the following forms of payment at checkout:
- RT Store Gift Card
- American Express
- Amazon Payments
On your bank or card statement, the transaction will appear as “Rooster Teeth Productions.”
We verify credit card billing and account information at the time of checkout. The processing of your order may be delayed if we cannot verify the "bill to” information, or if the information does not match the address information on file. You will be charged at the moment of purchase.
Do I have to pay sales tax?
Orders shipped to Texas, California, New York, and Illinois will have the appropriate sales tax automatically added to the order total.
Do FIRST members get discounts?
If you’re a FIRST member, we thank you. Seriously, you rock so hard. If you’re not, you’re missing out big time. As a FIRST member, you not only get access to all of Rooster Teeth’s content first, you also get 5% off all store orders by using the discount code FIRST5 at checkout.
If you want to take your awesomeness to the next level, you can become a FIRST Double Gold member and get a monthly RT Box full of $60+ of exclusive merch. Even more, you'll get early access to VIP tickets for live events AND a 10% discount on all the cool Rooster Teeth swag in the store by using discount code DOUBLEGOLD10 at checkout.
How to Contact Us
If the FAQs above don’t answer your question, give us a shout. You can contact our Customer Care team by web form.