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Return Policy

If you're not happy with your order, you may return any unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 45 days of the order purchase date will be refunded to the original form of payment. Return shipping will not be provided by Rooster Teeth Productions, LLC.

**Clearance (final sale items), retired items, Limited Edition items, RT Boxes, and gift cards are not eligible for return.

 

Exchange Policy

You may exchange your item within 45 days of the order purchase date by contacting our Customer Care team. Items must be unused, unworn, and unwashed to qualify for an exchange. For expedited service and selection, exchanges will be processed as a return/full refund. A prepaid return shipping label will be provided by our Customer Care team. Please place your replacement order online.

**Clearance items and RT Boxes are final sale and are not eligible for an exchange.

 

International Return + Exchange Policy

If you're not happy with your order, you may return or exchange any unused, unworn, unwashed or defective merchandise by contacting our Customer Care team. Returns made within 45 days of the order purchase date will be refunded to the original form of payment. Return shipping will be paid by the customer. For expedited service and selection, exchanges will be processed as a return/full refund. Please place your replacement order online. International return/exchange shipping will not be provided by Rooster Teeth Productions, LLC. Rooster Teeth, LLC is not responsible for customs fees associated with returns or exchanges.

**Clearance items and RT Boxes are final sale and are not eligible for an exchange.

 

Promotional Purchases

Items sold prior to promotional periods are not eligible for promotional price matching. The promotional price cannot be retroactively applied to previous orders. 

 

To initiate a return or exchange, contact our Customer Care team using our web form.